Direct contact with an expert is offered to our customers 24 hours a day, 7 days a week.
Through the Help Desk, the customer requiring assistance can straight away speak to an expert who is able to supply immediate, resolving support, analyse his demands and foresee any eventual specific action to be taken.
An automatic procedure records, analyses and processes the customer's requests. Thanks to this procedure all the indications and remarks received are become the basis to improve the quality levels of the product or service, with the specific aim to customise machines and services on the real needs of the market.
Piovan Group President’s message
23 March 2020 S. Maria di Sala, Venice, Italy
Dear Partners, I would like to update all of our Stakeholders concerning the current operativity of Piovan Group during the medical emergency of COVID-19. Firstly, I want to reassure all of you that any choice and future activity have, as a primary aim, the health and safety of our Collaborators and of our Customers, duly following the regulations issued by the Governments where we operate. All production sites, service & sales companies are operating with continuity.