Thermal Care, part of the Piovan Group, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing.
Role
The Parts Sales Coordinator has the primary responsibility of working with customers on the phone to identify parts requirements, entering this information into the M2M system in a timely fashion, and assuring that parts orders are shipped according to customer requirements. This position will report to the Parts Manager and is located in Niles, Illinois.
Duties and Responsibilities
- Verify that the information in the customer master file is accurate when entering orders so that orders are processed through the shop correctly
- Generate proposals for parts based on phone calls or requests provided by salesmen
- Become familiar with our order entry procedure; take orders from customers and communicate the information in a well-organized format
- Will often be in contact with customers on the phone; for this reason, phone etiquette and verbal communication skills are of utmost importance
- Professionally handle customer needs and requests at all times; must follow through on any commitments that are made to the customer
- Become familiar with all aspects of M2M that affect the position including sales orders, quotes, item masters, purchase orders, shippers, pick lists, etc. If variances are found with on-hand balances or safety stock requirements, they need to be communicated to the Parts Manager and Inventory Manager
- Learn how to handle credits and returns
- Interact with other departments on a regular basis
Duties and Requirements
- Associate’s degree preferred and/or five (5)+ years of direct work experience without formal education
- Proficient in MS Excel, Word, and Outlook
- Ability to read mechanical and electrical blueprints preferred
- Technical aptitude
- Knowledge of refrigeration and piping/plumbing preferred
- Spanish fluent speaking preferred
- Prior experience in customer service (either face-to-face or over the phone)
- Excellent verbal and written communication skills
- Must have the ability to analyze information in complete detail
- Must have strong interpersonal skills and provide high-quality customer service
PiovanGroup is a world leader in the development and production of systems for the automation of production processes for the storage, transport and treatment of polymers, plastic, and food powders. The Group is close to its customers, on a global basis, through continuous technical assistance and support from the design phase to the installation and start-up of the system.
Customers, People, Innovation. These are the pillars of our philosophy that have led us to grow in a path that began more than fifty years ago, pursuing our development objectives with honesty, integrity, and transparency.
PiovanGroup offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.
PiovanGroup is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.
Salary Description
48,000 - 53,000
