The Field Service Engineer will be responsible for installing, commissioning, servicing, troubleshooting, and repairing chillers and industrial refrigeration equipment at customer facilities. The role includes on-site customer training, remote technical assistance, technical reporting, preparation of maintenance agreements and quotations, and customer follow-up.

Key Responsibilities: 

• Perform mechanical and electrical installation, configuration, and commissioning of chillers and related equipment.
• Carry out preventive and corrective maintenance.
• Analyze, diagnose, and resolve mechanical, electrical, electronic, pneumatic, refrigeration, hydraulic, and control system failures.
• Inspect compressors, condensers, evaporators, pumps, fans, valves, and associated circuits.
• Check operating pressures, temperatures, water flow, refrigerant levels, and electrical consumption.
• Detect and repair refrigerant leaks and perform refrigerant recovery, evacuation, and charging procedures.
• Configure controllers, sensors, alarms, and operating parameters.
• Provide on-site training to customer personnel on equipment operation and care, following manufacturer guidelines and specifications.
• Provide remote and telephone technical assistance.
• Determine and implement corrective actions, coordinating with internal teams and factory support when necessary.
• Prepare service reports documenting findings, work performed, recommendations, and pending actions.
• Identify required spare parts and provide technical recommendations to customers.
• Develop maintenance agreements, defining their scope, service frequency, labor, and required materials.
• Prepare quotations for services, maintenance, repairs, and spare parts.
• Follow up with customers on quotations, approvals, purchase orders, service scheduling, and maintenance agreement renewals.
• Advise customers on equipment performance, maintenance, and controller or software settings.
• Comply with company safety standards and customer facility requirements.

Qualifications:

• Bachelor’s degree in Mechanical, Electromechanical, Electrical Engineering, or a related field.
• 2–5 years of engineering or field service experience in the plastics processing industry, particularly injection molding, blow molding, or extrusion.
• Technical knowledge and hands-on experience with chillers and industrial refrigeration systems.
• Excellent communication skills in English, both spoken and written.
• Experience preparing technical reports, service quotations, and maintenance proposals
• Valid driver’s license and passport.
• Availability to travel throughout Mexico and to Central America and the United States as required.
• Availability to provide service outside regular working hours when necessary.
• A valid U.S. B1/B2 visa is a plus.
• Refrigerant handling certification is preferred.