Conair, part of PiovanGroup, is the global leader in auxiliary equipment for plastics processing. We design, manufacture, and market more than 450 products, including resin-drying systems, blenders, feeders, material-conveying systems, temperature-control equipment, granulators, and a full suite of extrusion solutions. As an industry leader in plastics process integration, we engineer and install complete manufacturing systems that help processors manage raw materials, improve yields, and enhance operational efficiency. After equipment installation, Conair provides best-in-class aftersales support through Parts, Service, and Industry 4.0 offerings—ensuring our customers Make Every Pellet Count!

Role: Sales Administrator - Units

Location: Cranberry Township, PA/Franklin, PA 

Job Overview

The Sales Administrator – Units plays a key role in supporting the Customer Engagement Specialists – Units, sales representatives, and Regional Sales Managers in their daily operations. Reporting to the Director of Inside Sales – Units, this position ensures accurate order processing, strong internal communication, and seamless coordination across sales, project management, and downstream departments. This role is based at either Conair’s Cranberry Township, PA or Franklin, PA facility.

Key Responsibilities

• Coordinate entry of all sales orders from Customer Engagement Specialists – Units, including order revisions, order acknowledgements, and basic order-status inquiries from sales staff and customers.
• Create and maintain SAP orders including OEM, direct relationships.
• Update sales orders with pricing, part numbers, ship dates, and other required information.
• Submit address updates through Salesforce and ensure customer account accuracy.
• Collaborate with scheduling, purchasing, and finance to troubleshoot and resolve issues that may impact order flow or customer satisfaction.
• Utilize CRM, CPQ, ERP, and document-management tools to manage opportunities, project records, and customer data with accuracy and consistency.
• Support the order-to-delivery process by ensuring complete documentation, procedural compliance, and timely handoff to downstream teams.
• Other duties as assigned.

Duties and Requirements

• (2)+ years of relevant experience preferred.
• Experience with sales-related software such as Salesforce (CRM), CPQ platforms, SharePoint, Microsoft Teams, and SAP preferred.
• Excellent verbal and written communication skills; ability to interpret business correspondence and clearly communicate technical information.
• Strong customer-service mindset with the ability to evaluate situations, make sound decisions, and respond with urgency.
• Effective interpersonal skills, with the ability to build and maintain cooperative working relationships.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications including Word, Excel, and Outlook.
• Ability to work collaboratively and maintain positive working relationships across departments over time.

PGNA, Inc. offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.
 

PGNA, Inc. is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.