Conair is the leading producer of auxiliary equipment for plastics processing in the world. We make and market over 450 different products, including resin-drying systems, blenders, feeders and material-conveying systems, temperature-control equipment and granulators.  Extrusion solutions include gravimetric control systems, film and sheet scrap-reclaim systems and downstream equipment for pipe and profile extrusion. Conair is also a leader in plastics process integration, engineering and installing complete manufacturing systems that help plastics processors manage their valuable raw materials, handle their critical manufactured parts, and improve their process yield.     

Role

The Product Service Specialist I (PSS I) assumes responsibility on service issues for their respective product line. The PSS I provides technical support to Conair customers and Field reps, with the goal of achieving customer satisfaction through problem troubleshooting and resolution on both current and legacy products. To understand and diagnose issues, the PSS I interacts with Field Support Representatives, Parts and Customer Response Team members, Engineering, Quality, Sales, Product Managers, and Operations. This position reports to the Service Manager; the position may be based out of Franklin, PA, or a home office.

Duties and Responsibilities 

• Able to provide expert level technical product support to customers, service technicians, and others on equipment in your product line;
• Research and resolve problems and complaints reported from the field during startups, assessments and repairs;
• Communicate problem details for root cause analysis;
• Evaluate equipment and system design; edit instruction manuals, work orders, checklists and knowledge articles;
• Create documents, articles and reports to assist department personnel with quickly resolving basic to mid-level issues;
• Be able to provide backup Specialist support on at least one other product line;
• Create training materials for internal and external training; provide training on your product line as necessary;
• Provide after-hours technical support as part of an on-call rotation.
• Travel to customer sites occasionally to perform basic and intermediate service and troubleshooting tasks;
• Enter warranty parts orders and RGAs in SAP for equipment in your product segment.