{"id":16365,"date":"2026-01-20T20:23:51","date_gmt":"2026-01-20T19:23:51","guid":{"rendered":"https:\/\/www.piovan.com\/job\/service-support-coordinator\/"},"modified":"2026-05-13T12:28:15","modified_gmt":"2026-05-13T10:28:15","slug":"service-support-coordinator","status":"publish","type":"job","link":"https:\/\/www.piovan.com\/ru\/job\/service-support-coordinator\/","title":{"rendered":"Service Support Coordinator"},"content":{"rendered":"
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Job Summary:<\/td>\n<\/tr>\n
Responsible for coordinating\u00a0and serving\u00a0as a key liaison between customers, technical support, and management by providing customer service, technical phone support, and service coordination. Utilizes strong organizational and technical aptitude to support aftersales operations, including on-call support, expense review, and interpretation of technical documentation.<\/span><\/span>\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n\n\n\n\n
ROLE (Job Description)<\/td>\n<\/tr>\n
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  • Maintain the department\u2019s instrument inventory and calibration records for both in-house and field service equipment.<\/span><\/span><\/li>\n
  • Perform administrative tasks, including opening and managing Service Orders, preparing service reports, and submitting expense documentation to the Accountability Department.<\/span><\/span><\/li>\n
  • Create SAP tickets for Technical Support requests and assign them to the appropriate Aftersales Group member.<\/span><\/span><\/li>\n
  • Coordinate with customers by sending the tariff form when a technician intervention is requested.<\/span><\/span><\/li>\n
  • Manage assigned Service Orders, providing timely updates to ATSG Management regarding job status\u2014whether under warranty, billable, or free of charge per special agreement with the Sales referent.<\/span><\/span><\/li>\n
  • Review and approve Field Service Technicians\u2019 (FST) expense reports and timesheets.<\/span><\/span><\/li>\n
  • Keep the Field Service Technicians\u2019 warehouse inventory updated in SAP.<\/span><\/span><\/li>\n
  • Ensure all Service Orders are kept current in SAP and closed in a timely manner.<\/span><\/span><\/li>\n
  • Review service reports and notify the Customer Care Center <\/span><\/span>of spare parts requirements, or the Service Technical Support team if additional intervention\u00a0is needed.<\/span><\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

     <\/p>\n\n\n\n\n
    REQUIREMENTS<\/td>\n<\/tr>\n
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    • \n
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      • High school diploma or equivalent\u00a0<\/span><\/li>\n
      • Excellent communication, interpersonal, and customer care skills<\/span><\/li>\n
      • Organization, prioritization, and multitasking skills<\/span><\/li>\n
      • Proficient in Microsoft Word, Excel, Powerpoint, SAP, CRM<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

         <\/p>\n

        We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to creating an inclusive and diverse workplace.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

        Organization<\/strong><\/p>\n

          \n
        • Business Unit:<\/strong> UNA-DYN<\/li>\n
        • Department:<\/strong> Field Service Technicians Group<\/li>\n<\/ul>\n

          Salary Range<\/strong><\/p>\n

          $17.00 To $24.50 Hourly<\/p>","protected":false},"author":4,"template":"","tags":[41],"acf":{"location":"Fredericksburg, VA | USA","job_region":"NA & CENTRAL AMERICA","latitude":38.2771454,"longitude":-77.4662399,"question_1":"","question_2":"","question_3":"","internship":false,"external_url":"https:\/\/workforcenow.adp.com\/mascsr\/default\/mdf\/recruitment\/recruitment.html?client=unadyn&ccId=19000101_000001&cid=2e18ffbd-56e8-4b8d-99ca-ef4f3271883f&jobId=525133&lang=en_US&source=CC2","job_id":"","adp_job_id":"9200904253975_1"},"yoast_head":"Service Support Coordinator - PiovanGroup<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Support Coordinator - PiovanGroup\" \/>\n<meta property=\"og:description\" content=\"Job Summary: Responsible for coordinating\u00a0and serving\u00a0as a key liaison between customers, technical support, and management by providing customer service, technical phone support, and service coordination. 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