Conair is the leading producer of auxiliary equipment for plastics processing in the world. We make and market over 450 different products, including resin-drying systems, blenders, feeders and material-conveying systems, temperature-control equipment and granulators. Extrusion solutions include gravimetric control systems, film and sheet scrap-reclaim systems and downstream equipment for pipe and profile extrusion. Conair is also a leader in plastics process integration, engineering and installing complete manufacturing systems that help plastics processors manage their valuable raw materials, handle their critical manufactured parts, and improve their process yield.
The Product Service Specialist I (PSS I) assumes responsibility on service issues for their respective product line. The PSS I provides technical support to Conair customers and Field reps, with the goal of achieving customer satisfaction through problem troubleshooting and resolution on both current and legacy products. To understand and diagnose issues, the PSS I interacts with Field Support Representatives, Parts and Customer Response Team members, Engineering, Quality, Sales, Product Managers, and Operations. This position reports to the Service Manager; the position may be based out of Franklin, PA, or a home office.
Duties and Responsibilities